Trade-off between productivity and service level achievment
Shrinking margings and profits make it of utmost importance to accurately determine the personnel needs for airlines, airports, and handling agents. Unproductive times have to be avoided under all circumstances. At the same time airlines often define themselves by their high service quality which also creates identity and makes part of the difference to the competition. Service quality must be maintained at any times, not only when it is easy to reach.
This leads to the task to calculate fluctuating requirements and cover them with a flexible yet forseeable shift planning. Low or high coverage is to be avoided in such plans despite fluctuations that do not vary heavily from one seasonal flight schedule to the next only but also from day to day and even intraday. Personnel calculations are needed for all intervals, starting at 5 minutes to more than a year.
XIMES successfully implemented many projects in the aviation sector and has a vast experience in nearly all fields:
We have been working on four continents with regional airports to the biggest hubs, with small handling agents to the global players in aviation.
We can transfer growing insecurities and fuzzy influence factors to reproducible planning premises using our comprehensive set of statistical analyses and our own software tools.
Passenger arrival in service areas (check-in, etc.) is one of these often not very well known influence factors. XIMES developed Qmetrix in 2007, a system for queue management. Find more here: Qmetrix.