Committed to best health
Work with people requires especially high flexibility as well as great personal dedication from employees in the social and health services sector. They often work when others have the day off. They always have to provide 100% of their service, as small mistakes may have grave consequences.
At the same time, pressure from competitors increases and budgets shrink. Therefore, the aims of companies and institutions in that area must be
- constant improvement of the quality of services,
- optimum balance of workforce requirements and personnel scheduling,
- optimum qualification of employees and of course
- reduction of costs.
Institutions in the social and health services sector can only achieve this with motivated employees. Therefore, the sometimes differing interests of companies/ institutions, employees and customers all have to be considered.
Customer orientation, employee satisfaction and economic factors are all criteria of good shift planning. Predefinitions given by employment contracts, laws and collective agreements as well as wage issues have to be taken into account. Additional requirements result from aspects such as
- scheduling part-time employees,
- duties at unfavourable times,
- duty and employee meetings as well as transition times,
- continuity in care personnel/support teams,
- aims of quality management,
- shared shifts or
- requirements for qualifications.
Especially due to the complexity of requirements and for the active steering of shifts, more and more companies and institutions in the health services sector are taking advantage of tailored XIMES software products.