QMETRIX- THE QUEUE MANAGEMENT TOOL

Qmetrix is the new and innovative instrument for realtime measurement of queue length and queue waiting time. We help you to keep your service promise, increase service levels and reduce cost in three steps.

› measure
the queue length profile of check-in and other queuing systems

› monitor
queue build ups early while they happen and even before they happen

› manage
using past queuing time profiles to improve arrival profiles, forecasts and planning

› manage your queues

Fulfilling the service-level promise at the first point of customer contact is a goal worth aiming for. Opening and closing the right number of counters to keep waiting times as well as cost under control is anything but simple.

With Qmetrix, identifying and planning for specific customer groups, market needs and other influencing factors is now possible. Free the dispatcher from predictable last minute actions and fire fighting, free your cost structure from unnecessary reserves. If you have experienced the limitations of tally sheets or hand counters, Qmetrix is your tool. Time stamped actuals on queue length and waiting time take the guesswork out of improving arrival profiles, forecasts and planning.